Communication Skills

Who should attend

Anyone who wishes to improve their communication skills and to deal more confidently and effectively with interpersonal conflict.

Course Objectives

By the end of the course participants will be able to:

  • Explain the communication process and why problems occur
  • Identify own strengths as a communicator as well as areas to develop
  • Recognise different communication styles and their possible effects
  • Use a range of communication skills to engage better with others
  • Outline strategies for dealing with interpersonal conflict
  • Build stronger working relationships and achieve more through being an effective communicator

Course Content

  • Definitions of effective communication
  • Identifying common problems caused by poor communication at work
  • Model of the communication process
  • Recognising barriers to effective communication and ways to overcome
  • How perceptions differ from one person to another
  • Communication methods and their suitability
  • Key questions when preparing to communicate – who, what, why, where, When
  • Overview of communication skills
  • Developing and practising listening skills
  • Recognising the power of questions and developing questioning skills
  • Understanding the importance of body language and rapport with others
  • Awareness of own body language and how it affects communication
  • Different communication styles and their effects on interpersonal relations
  • Recognising own style and how it is likely to affect others
  • Emotions and learning to control them
  • Strategies for dealing constructively with interpersonal conflict
  • Practical activities to develop skills and confidence
  • Personal action notes

To book your place or for more information, call us on 0131 625 7142, or complete the form below:

Course Enquire

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Course Location

This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John's Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.

Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you've got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there's anything you need please ask, because "If we Can we Will".

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