Who should attend
Anyone who interacts with customers in their day to day job will benefit from developing skills and confidence for dealing with the ever-increasing demands made by customers.
All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success.
This Customer Service Training course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. The course aims to provide those who work in the customer service industry with the information and skills needed to go above and beyond with the customer service that they provide.
It will introduce you to the basic concepts of customer service and guide you through effective service techniques and practices. You will be shown how to handle the most difficult situations that arise in customer service, and will be given a clear explanation to why these situations occur.
The course will:
- identify ways of improving the quality of the customer experience
- help you understand the personal impact they can have on customers and how attitudes make the difference
- show you a range of skills for communicating effectively with customers
- help you deal with difficult customer interactions and tricky situations constructively
- provide you with a roadmap for improving how you handle enquiries and complaints, read situations for the best outcomes, and deliver customer satisfaction
Upon completion of this course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business/role.
Call James now on 0131 625 7151 to get a full detailed course description and the next available dates.
This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John's Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.
Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you've got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there's anything you need please ask, because "If we Can we Will".