Supervisory Skills

Who should attend

First-line managers and working supervisors or team leaders who need to acquire the skills and confidence to rise to the challenges of their role.

Course Objectives
By the end of the course participants will be able to:

  •  Outline the role and responsibilities of a first-line manager
  •  Explain the expectations and boundaries when working as a supervisor
  •  Chose a leadership style that fits with the needs of the team
  •  Communicate with increased confidence for a variety of purposes
  •  Deal effectively with performance problems and conduct issues
  •  Give on the job instruction and constructive feedback to team members Course Content
  •  Understanding the role of the supervisor and the expectations of others
  •  Overview of the habits of highly effective supervisors
  •  Avoiding the seven sins of supervision
  •  Awareness of how leadership styles can affect team performance
  •  Achieving the right balance between task, team and individual
  •  Recognising signs and symptoms of low motivation
  •  Practical steps to improving motivation
  •  Overview of the communication process
  •  Identifying causes and effects of poor communication
  •  Preparing to communicate –who, what, why, where, when, how
  •  Developing communication skills – speaking, questioning and listening
  •  Awareness of non-verbal communication
  •  Maintaining standards of work and conduct
  •  Approaches to dealing with poor performance and knowing how to intervene
  •  Practice at giving constructive feedback to individuals
  •  How to conduct on the job instruction or coaching sessions
  •  Personal action notes

To book your place or for more information, call us on 0131 625 7151, or complete the form below:

Leadership and Management Courses

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Course Location

This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John's Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.

Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you've got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there's anything you need please ask, because "If we Can we Will".

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