Who should attend

First-line managers and working supervisors or team leaders who need to acquire the skills and confidence to rise to the challenges of their role.

Course Objectives
By the end of the course participants will be able to:

•  Outline the role and responsibilities of a first-line manager
•  Explain the expectations and boundaries when working as a supervisor
•  Chose a leadership style that fits with the needs of the team
•  Communicate with increased confidence for a variety of purposes
•  Deal effectively with performance problems and conduct issues
•  Give on the job instruction and constructive feedback to team members Course Content
•  Understanding the role of the supervisor and the expectations of others
•  Overview of the habits of highly effective supervisors
•  Avoiding the seven sins of supervision
•  Awareness of how leadership styles can affect team performance
•  Achieving the right balance between task, team and individual
•  Recognising signs and symptoms of low motivation
•  Practical steps to improving motivation
•  Overview of the communication process
•  Identifying causes and effects of poor communication
•  Preparing to communicate –who, what, why, where, when, how
•  Developing communication skills – speaking, questioning and listening
•  Awareness of non-verbal communication
•  Maintaining standards of work and conduct
•  Approaches to dealing with poor performance and knowing how to intervene
•  Practice at giving constructive feedback to individuals
•  How to conduct on the job instruction or coaching sessions
•  Personal action notes