We know how you feel and have committed to a series of promises so that you can see how we aim to look after you. We’re not perfect, however, so if we fail to keep any of these promises, we’ll send you a very large box of Thornton’s chocolates with our compliments and apologies.
Real and friendly people answering the phone
- We don’t use voicemail and promise that you will only speak to our helpful, friendly staff.
- We’ll get back to you quickly and before your deadline with the relevant information and pricing.
- When you make an enquiry, the person looking after you will give you their name and direct dial phone number. However, every time you contact us, every member of the team will be happy to help you.
- You won’t be asked to fill out ANY forms! To open an account we just need your company registration number or business details and we’ll open the account there and then, over the phone.
- Our booking form is just one side of A4 paper and that’s all you need to sign to confirm an event. The terms and conditions are also just one side of A4 and clients say our cancellation terms are the fairest in the industry.
Our Price Guarantee
- The booking form will set out all the costs for your event and the invoice will match exactly, item for item. Your final invoice won’t be a penny more than the last booking form you signed plus any additional delegates that attend.
Continuity from Booking to Event
- Our operations team will ensure that your event is set up as you requested and the person you booked the event with will be there and available on the day to ensure continuity.
- Our whole team is committed to making sure that everything runs smoothly for you, from your initial enquiry through to the completion of your event. So if there’s anything you would like us to do, just ask because…”If we can, we will”.