Case Study in the Falkland Islands
It’s not everyday you get the opportunity to facilitate the delivery of a training course via video conferencing … to the Falkland Islands!
The Roberts Partnership was commissioned to deliver a marketing workshop by the Falkland Islands Development Corporation (FIDC), and needed a reliable video conference facility to make the right connection with 10 business owners, 8,000 miles away.
Sally undertook quite a bit of research on venues as well as asking other trainers for advice. Also her husband had been doing a course with the OU at ETCV and said it had been really good – everything worked really well.
She contacted 4 venues to get prices and availability. ETCV were the most responsive, were very professional and had IT support in-house. On top of that, online research showed Sally that their pricing was the going rate.
Visiting the venue with her MD made Sally feel that the technical side would be be easy; she felt they clearly knew what they were doing. In addition, whilst all the venues had cancellation fees, ETCV were able to make her booking provisional and not hold her to dates. This was critical as the FIDC couldn’t be 100% certain they would be able to go ahead on the date set.
What worked really well?
The IT people in both ETCV and the Falklands did two test calls a week prior to the event to make sure the systems would work. And Sally didn’t even need to be there – the team at ETCV updated her afterwards.
The rest of the experience?
“The staff seemed to know exactly what to do, whereas at another venue where I was purely a participant, it was hopeless – we spent a turgid hour just waiting for the video conferencing to be set up!
We were shown very quickly what to do and it all worked smoothly. We had a 3-hour session and booked half an hour at each end to make sure the set up was smooth; next time we would just book for 15 minutes each end as there were no problems.
We also had a comfort break in the middle and enjoyed going to the coffee room for a change of scene. Having apples on offer was unexpected and very nice.”
Sally is hoping to deliver more Falklands training using video conferencing and would definitely be happy coming back to ETCV because she knows it works. Also as a relative novice to video conferencing, Sally would be very confident about using it now.