Each time you visit the venue you’ll have the chance to meet the team. This could include the Events Manager, James, one of the event support team, or even our Head Chef Sam. However, the person you are almost bound to meet is our receptionist. They will be the person that greets you at the front door, registers you for your event and, in the current environment, gives you a quick temperature check.
We’re delighted that Rachel Dobbie has joined the team, taking on the many responsibilities of our receptionist since October. We chose Rachel because she is friendly, approachable and loves helping people. She’s also got a broad range of experience, in several different areas, that make her particularly suited to this role.
As well as being your first point of contact, the role includes providing all those little touches that make your event a success. Before you have arrived, Rachel will have checked your room from top to bottom, ensuring everything is set up exactly as you wanted: then, following a 56 point checklist throughout the day to make sure your event runs smoothly from start to finish. For example :- Topping up your coffee on time. Making sure that your delegates dietary requirements are met, be it soya milk or a gluten free lunch.
No task is too big or too small for Rachel. Whether it be topping up pens, checking the AC. Handling any paperwork or copying needs. Getting your guide dog a water bowl or organising a replacement laptop when yours is having a bad day.
Rachel’s past experience in hospitality, including large events for over 1,000 people, will definitely be an asset here. So, if you’re in the venue and there’s anything you need, Rachel is the go to person to make it happen. If you have any questions, please, ask away. Or even just say “hi” – it will make her day!
Another part of her role is coordinating our Social Media and Marketing activities. Again, Rachel is well equipped for these tasks with a degree in Journalism, and experience of working with The Oban Times and a major agency in Leith. Rachel will be bringing her professional journalist skills to this newsletter every quarter.
Have you seen our social media posts? You may have noticed that they have a new creative edge to them, that’s thanks to Rachel.
Finally, the whole team is committed to our mantra “If we Can we Will” so please, just ask away, we love a challenge.