ITIL® 4 Foundation Training Course

Who will the Course Benefit?

Those who require a basic understanding of the ITIL framework, those who want to understand how ITIL can be used to enhance IT service management, IT professionals or others working within an organisation that has adopted ITIL, and anyone who has an interest in IT service management.

Course Overview

ITIL 4 is the updated globally recognised best practice for effective ITSM in any organisation. ITIL ensures that IT services are aligned to the needs of the business. This version of ITIL offers a variety of new ITSM tools, and aligns ITIL with other popular frameworks, including Agile and DevOps.

The ITIL® 4 Foundation training course delivers the key facts on ITIL v4 terminology, structure and concepts, and provides essential preparation for the included PeopleCert exam.

This course will cover:

  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 15 ITIL practices

Day 1:

  • Module 1 – Introduction to ITIL
  • Module 2 – Key concepts of service management
  • Module 3 – The four dimensions of service management
  • Module 4 – The ITIL service value system

Day 2:

  • Module 4 – The ITIL service value system
  • Module 5 – ITIL management practices

Day 3:

  • Module 5 – ITIL management practices
  • Online Examination


You will receive the ITIL® 4 Foundation through successful completion of an online multiple choice assessment consisting of 40 questions.


There are no prerequisites for sitting this course.

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Call James now on 0131 625 7151 to get a full detailed course description and next available dates.

Course Location

This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John’s Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.

Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you’ve got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there’s anything you need please ask, because “If we Can we Will”.

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