Essential Skills for Managers

Who should attend

New or recently appointed managers who need help with rising to the challenges of their role.
Also established managers who wish to refresh their skills and learn new techniques.

Course Overview

Modern managers are looked at to be so many things; they need to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff.

This course provides participants with an excellent foundation in management style, effective communication, managing change to having difficult conversations, all of the essential skills and behaviours required to be an outstanding and successful manager.

Not only does this course provide a solid foundation but they are given the opportunity to:

  • understand key leadership styles
  • negotiate and influence
  • learn management planning skills
  • execute effective delegation
  • handle conflict
  • look at a range of behaviours to gain an understanding of how their own attitudes and behaviours affect their team.

By the end of the course participants will be able to implement motivation strategies to match the needs of individuals, carry out coaching sessions and provide performance enhancing feedback and deal with performance issues constructively and with increased confidence.

Day 1

09:30 Coffee, Introductions and Course Objectives

10:15 Your Role as a Manager   

11:15 Motivating Your Team Members

13:15 Using the Appropriate Management Style

14:00 Managing your Team and Team Development  

14:30 Setting and Reviewing SMART Objectives

15:30 Delivering Feedback and Difficult Messages

16:30 Summary & Action Plans Agreed

Day 2

09:30 Coffee and Review of day 1

09:45 Communicating with Confidence

11:45 Training and Coaching Your Team

14:45 Managing and Planning your Time Effectively

15:30 Delegating Tasks Successfully   

16:30 Summary & Action Plans Agreed

Other Courses



Call James now on 0131 625 7151 to get a full detailed course description and next available dates.

Course Location

This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John’s Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.

Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you’ve got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there’s anything you need please ask, because “If we Can we Will”.

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