Who should attend
Anyone at any level who wants to develop a more assertive communication style (e.g. speaking up and not being passive; not reacting aggressively) and be able to deal more effectively and confidently in different situations with various people.
Confidence is a key ingredient for success. Whether you are looking to build confidence in yourself, or you want to help others to become more self-assured this course is perfect for you. Assertiveness is a key factor in encouraging straightforward communication and reducing misunderstanding and the danger of unproductive conflict.
This course will help you learn how to be more assertive and confident within yourself and recognise the difference between assertive and aggressive behaviour. Not only that, you will be able to:
- define different behaviour types and recognise them in one’s self and others, along with their effects
- identify situations where they find it difficult to be assertive and to understand why this is and what to do about it
- demonstrate and practise a range of assertiveness techniques including how to say ‘No’; how to make requests; how to respond to criticism or put downs;
- deal with aggression
After this course you will be able to Use a structured approach to give feedback about unwelcome behaviour, see noticeable benefits of assertiveness and a boost in self-esteem and confidence.
09.30 – 09.45 Coffee and Course Objectives
09:45 – 10:00 Defining Assertiveness (What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.)
10:00 – 11:15 Understanding Behaviour (Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)
11:30 – 13:00 Obtaining Results; Developing Inter-Personal Skills (Practice overcoming barriers through role plays. Dealing with difficult situations.)
13:00 – 14:00 Lunch
14:00 – 15:00 Negotiating and Persuading (Understanding the clients needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)
15:00 – 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)
16:30 Summary & Action Plans Agreed