Communication Skills

Who should attend

Anyone who wishes to improve their communication skills and to deal more confidently and effectively with interpersonal conflict.

Course Overview

Effective communication isn’t just about listening to others. It’s also about knowing when to be assertive and persuasive at opportune times. This training course will help participants communicate more effectively with customers and colleagues by showing you how to get a message across, adapt your style of communication and improve your interpersonal skills.

The Communication Skills course will provide lots of tips and ideas to help you adapt your style of communication to get your message across to others and show you how to build better relationships and use a range of communication methods.

By the end of the course participants will be able to:

  • use a range of communication skills to engage better with others
  • outline strategies for dealing with interpersonal conflict
  • build stronger working relationships and achieve more through being an effective communicator
  • recognise different communication styles and their possible effects

You will be able to take your new found skills and use them in a wide variety of situations to aid your personal and career related success by acquiring the skills to be able to build rapport and develop effective business relationships.

Other Courses



Call James now on 0131 625 7151 to get a full detailed course description and next available dates.

Course Location

This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John’s Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.

Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you’ve got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there’s anything you need please ask, because “If we Can we Will”.

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