Who should attend
Anyone who wishes to improve their communication skills and to deal more confidently and effectively with interpersonal conflict.
Effective communication isn’t just about listening to others. It’s also about knowing when to be assertive and persuasive at opportune times. This training course will help participants communicate more effectively with customers and colleagues by showing you how to get a message across, adapt your style of communication and improve your interpersonal skills.
The Communication Skills course will provide lots of tips and ideas to help you adapt your style of communication to get your message across to others and show you how to build better relationships and use a range of communication methods.
By the end of the course participants will be able to:
- use a range of communication skills to engage better with others
- outline strategies for dealing with interpersonal conflict
- build stronger working relationships and achieve more through being an effective communicator
- recognise different communication styles and their possible effects
You will be able to take your new found skills and use them in a wide variety of situations to aid your personal and career related success by acquiring the skills to be able to build rapport and develop effective business relationships.