We totally understand your frustration when you can’t get your laptop to connect to the projector or you can’t access the WiFi, especially when you have to wait a long time for assistance.

We have worked hard to eliminate that frustration.

Check-in
If you’re the presenter, one of our event support team will show you to your room, give you a few minutes to get settled and then join you again to ensure that all your IT requirements are working. This includes:

• giving you WiFi codes,
• checking that your laptop or tablet connects to the projector,
• checking that the display on the screen corresponds with the display on your device,
• making sure you’re familiar with the PA system if appropriate,
• making sure you’re familiar with the Video Conferencing equipment if appropriate.

Immediate Help
If you experience any challenges during the day, you can call our team from your room or simply pop along to see us – the door is always open. We will be in your room within seconds of your alert and know how to resolve any issue.