Essential Skills for Managers
Who should attend
New or recently appointed managers who need help with rising to the challenges of their role.
Also established managers who wish to refresh their skills and learn new techniques.
By the end of the course participants will be able to:
Outline the role, skills and challenges associated with being a manager
Assess their leadership style and achieve the right balance
Implement motivation strategies to match the needs of individuals
Communicate effectively for different purposes and in a variety of situations
Deal with performance issues constructively and with increased confidence
Carry out coaching sessions and provide performance enhancing feedback
Exploring the role and responsibilities of being a manager
Making the transition into a management role and meeting expectations
Analysing leadership styles along with potential effects on the team
Achieving a balance between the needs of the task, team and individuals
Understanding factors that motivate people and awareness of differences
Creating the right conditions for high motivation
Avoiding de-motivational tactics
Delegation – why it’s not easy and how to do it effectively
Overview of essential communication skills and common pitfalls to avoid
Reasons for performance issues and approaches to dealing with them
The value of feedback and different types of feedback
Practice at giving constructive feedback using the EEC model
Preparing and carrying out a coaching session with a team member
Personal development goals and action notes
This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John's Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.
Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you've got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there's anything you need please ask, because "If we Can we Will".