Essential Skills for Managers

Who should attend

New or recently appointed managers who need help with rising to the challenges of their role.
Also established managers who wish to refresh their skills and learn new techniques.

Course Objectives

By the end of the course participants will be able to:
 Outline the role, skills and challenges associated with being a manager
 Assess their leadership style and achieve the right balance
 Implement motivation strategies to match the needs of individuals
 Communicate effectively for different purposes and in a variety of situations
 Deal with performance issues constructively and with increased confidence
 Carry out coaching sessions and provide performance enhancing feedback

Course Content

 Exploring the role and responsibilities of being a manager
 Making the transition into a management role and meeting expectations
 Analysing leadership styles along with potential effects on the team
 Achieving a balance between the needs of the task, team and individuals
 Understanding factors that motivate people and awareness of differences
 Creating the right conditions for high motivation
 Avoiding de-motivational tactics
 Delegation – why it’s not easy and how to do it effectively
 Overview of essential communication skills and common pitfalls to avoid
 Reasons for performance issues and approaches to dealing with them
 The value of feedback and different types of feedback
 Practice at giving constructive feedback using the EEC model
 Preparing and carrying out a coaching session with a team member
 Personal development goals and action notes

To book your place or for more information, call us on 0131 625 7151, or complete the form below:

Leadership and Management Courses

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Course Location

This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John's Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.

Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you've got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there's anything you need please ask, because "If we Can we Will".

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