Supervisory Skills

Who should attend

First-line managers and working supervisors or team leaders who need to acquire the skills and confidence to rise to the challenges of their role.

Course Overview

Achieving high levels of commitment and motivation from front line staff as well as meeting the needs of your customers and your managers at the same time is pivotal if the business is to achieve success.

It can be particularly difficult for those in supervisory positions to bridge the gap between ‘doing’ and ‘supervising’ successfully, whilst at the same time being regarded by their staff as part of Management.

The focus of this training is to help you establish and enhance your credibility as a supervisor, empowering employees to become more productive and effective and to have a greater degree of commitment.

A great supervisor is one leading the team through communication, motivation and delegation techniques as well as coping with problems. These four skill areas are the foundation of good interpersonal management development.

Course Objectives:

By the end of the course participants will be able to:

  • explain the expectations and boundaries when working as a supervisor
  • tailor a leadership style that fits with the needs of the team
  • communicate with increased confidence for a variety of purposes
  • deal effectively with performance problems and conduct issues
  • give on the job instruction and constructive feedback to team members

Once you know how to engage employees, you’ll feel a weight lift off your shoulders and be able to motivate and inspire team commitment.

Course Timetable

09:30 – 10:00 Coffee & Course Objectives

10:00 – 11:00 Developing Positive Habits

11:00 – 12:00 Supervision And Management: What is The Difference?

12:00 – 12:30 Natural V Appropriate Behaviour

12:30 – 13:00 Interpersonal Skills

13:00 – 14:00 Lunch

14:00 – 15:00 Setting Objectives, Decision Making, Time Management & Delegation

15:00 – 16:00 Coaching for Success

16:00 – 16:30 Motivating Your Staff

16:30 Summary & Action Plans Agreed

Other Courses



Call James now on 0131 625 7151 to get a full detailed course description and next available dates.

Course Location

This course will be run at the Edinburgh Training and Conference Venue, which is situated in the centre of Edinburgh, just 5 minutes walk from Waverley Station and close to major bus routes, including the airport bus. Discounted parking is available at the St John’s Hill NCP Car Park. Our training rooms are light and spacious, all are air conditioned with natural daylight.

Complimentary breakfast and lunch will provided, as well as tea and coffee throughout the day. If you’ve got any special dietary requirements just let us know, ideally in advance, and we will be pleased to cater for them. Our team will be there on the day to make sure everything goes smoothly. If there’s anything you need please ask, because “If we Can we Will”.

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